Avense
Avense support
Last updated October 13, 2026
Questions about logging meals, your account, or your membership? Get in touch.
Contact us
Email support@avense.app. Include your device, app version, and what happened. A screenshot can help, but please remove private meal, health, payment, or account details you do not need to share.
Never send your password, verification codes, or full card details.
Email supportAccount and sign-in
Use the same sign-in method and email you used to create your account. If you cannot access it, email support from that address when possible. We may need to verify account ownership before making changes.
Food and AI estimates
Check the food, portion, units, ingredients, and nutrition before saving. AI estimates and imported recipes can be inaccurate, particularly when quantities are unclear. You can use manual food logging instead.
If a photo cannot be analyzed, try a clear image and add a description of the ingredients and portions. Avoid including addresses, payment details, or other people's personal information in an image.
Subscriptions
Open Settings → Subscription in Avense to see the options available for your account. Purchases, when offered, are managed by the store or payment provider used at checkout.
- For Apple purchases, manage or cancel in iPhone Settings → your name → Subscriptions. Apple subscription help.
- For web purchases, use the subscription management link in Avense or your payment receipt. Contact support if you cannot find it.
- Deleting the app or your Avense account does not by itself cancel a store subscription.
Your data and privacy
In Avense Settings, use Export my data to request a copy, or Delete account to request account deletion. You can also email support for access, correction, deletion, or privacy assistance, including if you cannot sign in.
Profile and privacy settings control your public or private social profile. You can change camera, photos, contacts, and notification permissions in your device settings. See our Privacy Policy for details.
Report a problem or inappropriate content
Use the report or block controls where available, or email us with the relevant username or recipe/post link and a short explanation. Do not include unnecessary personal information. We review reports within 24 hours.
Avense is a food and fitness tracking tool, not medical care. Seek advice from a qualified health professional for medical conditions or individualized dietary treatment.